This Arrangement will cover all of Queensland government’s requirements. Eligible Non-Government Bodies will also have access to the Arrangement.

PIaaS is an end-to-end solution in which government can gain the ability to print, copy, scan, and/or fax documents without having to own or lease any of the equipment or associated software which is supplied under this Arrangement. The Service Provider will be engaged on a cost per printed impression basis. The Service will require the provisioning of hardware and software, consumables and maintenance and print management services specifically including:

* Purchase or management of existing print devices that are currently owned or leased by the Customer
* Service and support for multi-vendor print environments
* Install, move, add, change and dispose of devices as required
* Print environment optimisation that delivers the most cost effective mix of devices whilst maintaining user satisfaction and productivity
* Provision of appropriate ‘fit for purpose’ devices, software, consumables and maintenance
* Reliable support and service infrastructure for all devices and software
* Consolidated invoicing with detailed supporting data
* Software and hardware required for ‘follow me’, ‘secure scan’ and other management, tracking and invoicing tools
* Audit and discovery assessments to provide a detailed ‘fit for purpose’ proposal based on the Customer’s needs
* Reporting and account management
* Other value-added services as agreed