The Queensland Government is seeking Proposals for ServiceNow Professional Services. These Services are to assist the Health Services Information Agency (HSIA) within Queensland Health with in the implementation of a new ServiceNow instance for the management of ICT Service provision to Queensland Health employees. The successful Supplier will be contracted to develop a project plan for the nominated ServiceNow Products and Services.

The scope of the ServiceNow Platform components (Products) required to be implemented includes the following:

* Service Management Suite (SMS) for IT processes
* Operations Management modules
* Business Management modules

The scope of the ServiceNow Implementation (Services) required by the vendor will include the provision of:

* Project management for the supplier provided portion of the overall project deliverables
* Design services (high level design solution design based on ServiceNow best practices)
* Documentation
* Installation and integration services
* Certified ServiceNow Training Services.

As part of our commitment to reducing Australia’s carbon footprint, HSIA is operating an online eTendering system. HSIA’s eTendering solution is an internet-based software tool developed for use with quotes and tenders titled Apet360Pro (360Pro). This will ensure the process is simple and equitable by providing an end-to-end tendering system. It will be used to manage all aspects of the tendering process from initiating a request for tender, advertising, submitting tenders, assessing submissions through to issuing notifications. Applying for a tender is quicker and easier through the 360Pro eTendering solution.

It does not include the licensing of ServiceNow software or ongoing software support/maintenance.

For detailed information on the specific Services sought under this tender, please access the following website using Mozilla Firefox (rather than Internet Explorer):

Obtaining tender documents and submitting an offer is free.

http://360providers.apetsoftware.com.au/Public/HSIAProduction/PublicJobs.aspx

* Once there, click on the appropriate ‘Job’. This will provide you with further details on the opportunity.
* If you have a 360Pro account already, select Login and commence your response.
* If you do not have a 360Pro account, you can Register and create an account.
* If you are advised that the Provider name already exists, contact support@langeconsulting.com.au and they will advise you who in your organisation has an account.
* Once you Register, you can use your User ID to login, obtain the Job details and complete the Response Form.