Identity and Access Management capabilities are core to the University's operational environment and is heavily relied upon by business units within the University for processes including on-boarding staff and students, and provisioning appropriate levels of access to business systems and services. The incumbent identity management system has several limitations, such as multiple complex components, it is difficult to modify, support is limited, and has limited extensibility; hence, it is essential the University replace the current system to meet the needs of the business.

Ideally, the solution proposed will create an identity and access management capability that will safely transition existing business needs, and underpin ICT functions within the University for the foreseeable future. This will equip the University to thrive in the complex ICT environment to come.

After extensive market analysis, the University has identified both the Microsoft Identity Manager (Microsoft Enterprise Mobility Suite (EMS)) and ForgeRock Identity Platform products as being capable of underpinning the long-term University Identity and Access Management (IAM) strategy. It is anticipated one of these products will be the core of the IAM platform for the University, and may be complemented by additional third party products to fully meet the needs of the University. Hence, the University is seeking proposals from suitable Integration Partners, with previous experience implementing either of these platforms.

The Tender process will be aligned with the following basic steps:
1. Tenderers will have the opportunity to express interest, registering for an information session. The information session will be scheduled during the response period, invitations will be distributed to tenderers that have expressed interest by providing an Intent to Respond via Tenderlink.

2. Tenderers Response to RFP. Tenderers have 6 weeks to request information, or ask questions.

3. JCU completes assessment including reference checks, a shortlist may be developed at this time. During the assessment, the Panel may engage the Tenderer for clarification

4. On-site presentation/demonstration and question session
5. JCU opportunity to clarify any outstanding issues or questions
6. Negotiations and BAFO