Collections Management Software
Tender ID: 390158
Tender Details
Tender Description
Heartland Bank is the bank that aims to provide a first class customer experience, whether it's online, over the phone, or in person. We have a strong Kiwi heritage, and we're proud to work with the best people and businesses of New Zealand. Our digital focus means we're agile, responsive and can deliver what our customers need with speed and simplicity.
Heartland is a New Zealand bank with roots stretching back to 1875 and a proud history of serving communities through respected names such as CBS Canterbury, Southern Cross Building Society, PGG Wrightson Finance and MARAC.
Heartland Bank is seeking to work alongside a provider to assist us in becoming more efficient and effective in the Collections area by implementing a solution that will allow for reduced call times, centralised information storage and increased customer satisfaction.
We are seeking a Collections Management System that will enable Heartland Bank to quickly create and control all aspects of our internal and customer-facing activities. We are seeking a solution that will allow our team to have the ability to define and maintain all strategy elements and automate processes down to the account level through a single interface, without costly programming or IT involvement.
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