Design and Implementation of an online complaints and reports-handling system for the Consumer Data
Tender ID: 399340
Tender Details
Tender Description
This Tender is invited by the Issuer.
On 26 November 2017, the Australian Government announced the introduction of an economy wide Consumer Data Right (CDR) in Australia.
The OAIC and the ACCC are co-regulators of the CDR.
The ACCC enforces the CDR Rules and data standards, oversees the Data Standards Body (Data 61), carries out strategic enforcement, manages the accreditation of data recipients and maintains a register of accredited persons.
The OAIC enforces the Privacy Safeguards and related rules and advises the ACCC and Data Standards body on the privacy implications of the CDR Rules and Standards. The OAIC also handles individual and small business consumer complaints regarding the handling of their CDR-data
We require an online system through which members of the public can submit complaints and reports. The system must also allow for these complaints and reports to be triaged and assigned to the appropriate agency with associated workflows and reporting capability.
The CDR legislation and the Rules provide information sharing powers for this purpose.
Location
New South Wales : Central West : Far North Coast : Far West : Hunter : Illawarra : Mid North Coast : Murray : New England : Orana : Riverina : Southern Highlands : Sydney
Victoria : Barwon South West : Gippsland : Grampians : Hume : Loddon Mallee : Melbourne
South Australia : Adelaide : Eyre & Western : Far North : Fleurieu & Kangaroo Island : Limestone Coast : Murray & Mallee : York & Mid North
Northern Territory : Big Rivers : Central Australia : East Arnhem : Greater Darwin
Australian Capital Territory
Tasmania
