Technical Writer/Trainer
Tender ID: 402582
Tender Details
Tender Description
The GENESYS Business Unit (GBU) is the specialist software/modelling team charged to sustain and develop GENESYS. GBU’s aim is to develop practical software solutions supported by the Department’s ICT infrastructure and policies, interfacing between small-scale business needs and enterprise-level solutions.
GENESYS (GENeric Enterprise SYStem) is a Defence intranet application, hosted virtually by Chief Information Officer Group (CIOG), on the Defence Protected (and Secret) networks (DPN and DSN). GENESYS intellectual property is owned by the Commonwealth. The GENESYS user interface uses several third party controls including from DevExpress and the websites run in a stateless design, on load-balanced Windows 2012 R2 servers. Data is stored in SQL Server 2014 databases with access controlled by dynamic SQL.
Change is controlled by a four-monthly GENESYS Executive Board and release process.
GBU seeks to partner with industry to build and maintain a team environment. All team members shall work together to share functions of the software development lifecycle (SDLC), in an agile method. Team members may not necessarily be engaged from the same vendor.
All team members shall perform common tasks under limited direction:
- System/application administration, quality improvement
- Maintain documentation (GENESYS/system/application design, development and handover notes)
- Support/deliver in-class/one-on-one training delivery
- Liaise with clients, partner-systems and suppliers
- Undertake mandatory training
- Mentor, develop, inform other team members
- Other tasks as directed by the Commonwealth representative
In addition, this team member shall perform the following specific work:
- Maintain documentation (user/system/training)
- Support, conduct GENESYS-related training
- Coordinate documentation and training with stakeholders