Dairy Food Safety Victoria (DFSV) is responsible for regulating the Victorian dairy industry to safeguard public health.

DFSV derives its regulatory powers from the Dairy Act 2000 (Vic) and the Food Act 1984 (Vic).

DFSV operates on the basis of risk assessment and management, applying minimum effective regulation to achieve safe food outcomes and supporting the development of industry competence to ensure a continued supply of safe dairy food.

The purpose of this is to invite Tenderers with suitable experience and capability to tender for the provision, implementation, integration and ongoing support of a Licensing and Compliance Management System (LCMS) for DFSV.

DFSV intends to select a vendor to deliver a LCMS and provide related support services.

The suite of modules to be replaced comprises the following core modules:

• Licence Management
• Compliance Management and auditing activities (including scheduling)
• Contact Management
• Customer Requests, Feedback and Enquiries
• Reporting
• Online Portals