Outsourced IT Service Desk
Tender ID: 429426
Tender Details
Tender Description
In 2019 the Technology Services team at the Manukau Institute of Technology Limited(MIT) underwent a restructure to shape and support the future delivery model. Part of this restructure included a proof of concept (PoC) on the outsourcing of its IT service desk function. MIT is now looking to appoint a provider for this outsourced solution to support the ongoing delivery of the service desk support functions.Including, but not limited to, Level 1 and Level 2 user support for MIT staff members and students(where appropriate).MIT would like this solution to feel and look like an ‘MIT experience’, so are searching for a collaboration partner who would have full autonomy when required, while also open to working together to establish an appropriate operating model.