System Integrator and Configurator for Guidewire Cloud Platform (ClaimCenter)
Tender ID: 463159
Tender Details
Tender Description
The Earthquake Commission (EQC) is a Crown entity providing natural disaster insurance for residential property to New Zealand homeowners. Since 2008, EQC has used Guidewire’s ClaimCenter Software to provide the support homeowners’ needs when a natural disaster occurs. EQC’s Customer Code requires us to provide excellent customer service; to allow us to be successful in this goal an effective Claims Management System (CMS) is essential.
EQC is partnering with Guidewire to be the first customer in region (Asia Pacific) to upgrade an on-premise instance of ClaimCenter to the Guidewire Cloud Platform, this will be a like-for-like system implementation. Any additional capabilities available because of this upgrade will be adopted in the future as they are determined to add business value.
To support our use of the Guidewire Cloud Platform we are seeking an experienced and capable partner to provide system integration and configuration services after upgrading to the Guidewire Cloud Platform.
The successful Respondent will support EQC by:
• providing ongoing operational support of EQC’s instance of ClaimCenter once in production;
• providing industry standard ITIL Service Management while working within a service aggregation model;
• maintaining an out-of-the-box approach to product development with adherence to Guidewire’s Quality Assurance framework, including change and release management; and
• helping to maintain EQC’s relationship with Guidewire.
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