SIRA Customer Research Program 2022 - 2026
Tender ID: 495695
Tender Details
Tender Description
Two years ago, SIRA began the first Australian study to measure customer experience, insurer conduct, trust, and health and social outcomes across workers compensation and compulsory third-party (CTP) motor vehicle insurance. This established the baseline for a long-term research program to help us understand what elements of scheme design, service delivery, supervision activity and insurer service contribute to better outcomes for injured people.
In both years to date, the program has involved an initial survey (mixture of phone and online) of up to 1000 claimants for each scheme, two repeat surveys and some qualitative research.
SIRA is now seeking a vendor to take this program forward, with a focus on delivering engaging, actionable insights that will lead to positive change for our customers.
SIRA would expect the provider to commence fieldwork in mid-2022.
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