This RFP is for an Oracle Cloud FMIS support partner for the EPA. The support partner must be experienced and successful in providing Oracle support services and will need to provide the EPA with a single service desk offering for all Oracle applications staffed by qualified and experienced Oracle support engineers. In 2017, the EPA implemented the Oracle Cloud FMIS Solution, and ongoing support partner services are now required.

It is important that the EPA obtains the services of a Support Partner that:
• has proven successful experience in providing Oracle support;
• is an expert in Enterprise Resourcing Planning, Enterprise Performance management and Cloud Services support; and
• is service orientated and has a strong focus on service levels and quality.