The Provision of a SafeSport Hotline to facilitate the reporting of sport integrity issues
Tender ID: 524212
Tender Details
Tender Description
Provide support for callers to the existing dedicated 1800 number between the hours of 7am – 7pm, 7 days a week, 365 days a year;
Provide a call back service within 30 minutes where a call is unanswered between 7am – 7pm or within the first six hours of the next working day where a call is unanswered outside operating hours;
Use staff with relevant qualifications and experience in engaging with callers impacted by trauma;
Use staff who hold a current Police check and a Working With Children / Vulnerable People accreditation, and have, or have the ability to obtain, a minimum Baseline level security clearance;
Refer critical / high-risk matters to the relevant law enforcement agencies and/or child protection agencies
Refer callers to specialist support services where necessary. This could include crisis/wellbeing support services or referral to particular line areas within Sport Integrity Australia;
Provide call information directly to Sport Integrity Australia, through the Sport Integrity Australia online reporting form;
Location
New South Wales : Central West : Far North Coast : Far West : Hunter : Illawarra : Mid North Coast : Murray : New England : Orana : Riverina : Southern Highlands : Sydney
Queensland : Cairns & Far North Queensland : Gladstone : Mackay Whitsunday Region : Mount Isa & North West Region : Rockhampton : South East Queensland : South West & Darling Downs : The Central West : Townsville : Wide Bay Burnett
Victoria : Barwon South West : Gippsland : Grampians : Hume : Loddon Mallee : Melbourne
South Australia : Adelaide : Eyre & Western : Far North : Fleurieu & Kangaroo Island : Limestone Coast : Murray & Mallee : York & Mid North
Northern Territory : Big Rivers : Central Australia : East Arnhem : Greater Darwin
Australian Capital Territory
Tasmania
