Peninsula Health and MePACS are undertaking a significant initiative to modernise, enhance, and procure business systems that will empower our staff to provide superior care for clients and ensure an improved user experience. Solutions evaluated in this proposal should be targeted to provide a seamless solution that will allow members of the MePACS organisation to manage various aspects of the business in a unified approach. Systems that are currently being evaluated for enhancement, new procurement, or replacement include but are not limited to:

• Website Enhancements

• Chatbot

• Alarm Monitoring System

• Call Management System

• Customer Relationship Management System

• Content Management

• Inventory Management

• Accounting System

• Field Service Management Solution

• Help Desk Solution

• Order Management System

Peninsula Health is seeking Request for Information for MePACS Technology refresh.

Questions Close: 10th July 2023

Closing Date: 28th July 2023

Further requirement details can be found in the attached file - RFI - PHCN 20623 MePACS - Request for Proposal

All communications relating to the Invitation, Invitation Process or Process Complaints are to be in writing .

Alternative contact: Procurement Administrator, Dion Duffy - dduffy@phcn.vic.gov.au or MePACS Project Manager, Daniel Shields - daniel.shields@phcn.vic.gov.au