Customer Feedback System
Tender ID: 534693
Tender Details
Tender Description
New Zealand's Environmental Protection Authority (EPA) administers applications for major infrastructure projects of national significance and regulates new organisms (plants, animals, GM organisms) and hazardous substances and chemicals. The EPA also administers the Emissions Trading Scheme and New Zealand Emission Unit Register and manages the environmental impact of activities in the EEZ, including prospecting for petroleum and minerals, seismic surveying, and scientific research. The EPA has approximately 250 staff currently.
We require the ability for EPA business units that provide services that the public engages with to be able to design and send surveys to capture customer feedback. The insights gathered from this need to be accessible to our teams, to help inform the way we improve our processes and deliver our services. We require the ability to be flexible and to easily incorporate any new areas of work into any feedback system.
Location
