Customer Service / Insurers' Guarantee Fund (IGF) Digitisation Project
Tender ID: 544614
Tender Details
Tender Description
This Tender is invited by the Issuer.
SIRA’s Insurers Guarantee Fund (IGF) currently has records stored within a repository presently administered by a singular third-party organization, Employers Mutual Limited (EML). Information within the repository is only accessible by instigation of a search of the archive, which is a manually driven process, is inefficient and at cost to the fund.
In addition, the IGF has a risk that should the information within the repository, be lost, destroyed, or subject to natural degradation due to the age of the artifact, a claim made against the fund will result in liability being accepted by the fund by default due to insufficient information to support a decision to decline the claim.
The Insurance Guarantee Fund (IGF) Digitization Project is seeking to digitize and electronically archive existing artifacts within IGF enabling SIRA to ensure documentation remains in current state and not subject to any further degradation allowing due process when a worker makes a claim on the fund. Furthermore, the future searching of artifacts in an electronic archive solution can be performed in a timely, cost-effective manner when compared with the existing manual process currently undertaken.
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