IP Australia administers intellectual property (IP) rights and legislation for trademarks, patents, design rights and plant breeder's rights (PBR) in Australia. Our vision is to have a world-leading Australian IP system that builds prosperity through innovation. To achieve this, we aim to give our customers efficient access to products and services so they can continue to innovate.

IP Australia is seeking assistance to explore modern customer centric and product-led operating models. This statement of work may help identify opportunities that enable the agency to better understand and respond to the needs of its internal and external customers and ensure the efficient allocation of capital investment and resourcing. By adopting a product management approach, the agency will gain improved visibility into the value it delivers to the public and achieve greater success in driving innovation and delivering impactful solutions.

The scope of the work could include:

• Assessment of IP Australia’s current state for managing internal and external delivery of its products and services and investment decisions.
• Establishing a fit for purpose, product-led framework that empowers a change to ways of working. This framework could include key product management delivery principles, recommendations for capability uplift, and an overarching change management strategy that supports a significant cultural agency shift.
• Recommending best practice and scalable options for how the agency could implement a product-led, value focused operating model.
• Identifying any recommended changes to the agency’s strategic investment model, organisational structure, benefits management framework and risk management framework.

An extension may be granted based on IP Australia’s discretion.

WHS Requirements for access to IP Australia Premises during the Term of the work order.