SWSPHN and SWSLHD have entered into a Joint Venture Deed (JVD) to deliver the My Care Partners Program in South Western Sydney. My Care Partners commenced as a joint collaborative initiative with SWSLHD in June 2019. Patient enrolments commenced in November 2021.

South Western Sydney PHN has been delivering care enabling, capacity building and support of general practice as well as administration of contracts and payments. Care Coordination and Care Navigation services have been delivered by SWSLHD Keeping Well in Community (KWIC) team. As at March 2024, 121 patients from 23 general practices are currently enrolled in the My Care Partners program across all regions in South Western Sydney.

In order to further scale the program to more practices and patients, a change is required to the delivery of the program. This will involve the introduction of commissioning a service provider (separate to SWSPHN and SWSLHD) to deliver the care coordination, care navigation and care enabling components of the My Care Partners program.

The remaining components of capacity building and support of general practice as well as administration will continue to be delivered by SWSPHN.

SWSPHN will provide dedicated staff to support My Care Partners participating general practices, iRAD interoperability software and POLAR (Population Level Analysis & Reporting Tool) software to the commissioned supplier. SWSPHN is seeking to commission a supplier to deliver the care enabling/facilitation and clinical services (care coordination/care navigation) key components of the My Care Partners program, to patients who have complex health needs, unmet social needs and are identified as at risk of potentially preventable hospitalisations.