Human Centred Design research to understand the content and technology needs of people with disability, including complex and multiple disabilities
Tender ID: 557392
Tender Details
Tender Description
This Tender is invited by the Issuer.
The NDIS Quality and Safeguards Commission (NDIS Commission) is the national regulator of the National Disability Insurance Scheme (NDIS). It’s our responsibility to protect the rights of people with disability and make sure they have access to safe and high-quality disability services and supports. We do that by using a range of proactive and reactive regulatory measures, such as education, compliance, registration and worker screening activities.
The NDIS Commission is committed to following a Human-Centred Design (HCD) approach when designing digital channels. HCD is a methodology which includes interviews and other forms of direct customer, or user, engagement to understand people’s behaviours, pain points and aspirations. It prioritises the users’ needs and wants when designing products and solutions for them.
The NDIS Commission would like to conduct HCD research with people with disability to uncover the motivations, behaviours and preferences of people who need to interact with the Commission.
The research will play a critical role in informing how we structure our resources and the way we interact with people with disability and their supporters. For example, the NDIS Commission will use this research to redesign all front facing interfaces and channels so that people can find the information they need quickly and complete any tasks they have easily. The research will gather accessibility insights, so that we can better meet people’s expectations in the digital age.
Estimated start date: Tuesday, 04 June 2024
Initial contract duration: Until 30 June 2024
Extension term: 6 months
Number of extensions: 1
Location of work: ACT, NSW, NT, QLD, SA, TAS, VIC, WA, Offsite
Location
New South Wales : Central West : Far North Coast : Far West : Hunter : Illawarra : Mid North Coast : Murray : New England : Orana : Riverina : Southern Highlands : Sydney
Queensland : Cairns & Far North Queensland : Gladstone : Mackay Whitsunday Region : Mount Isa & North West Region : Rockhampton : South East Queensland : South West & Darling Downs : The Central West : Townsville : Wide Bay Burnett
Victoria : Barwon South West : Gippsland : Grampians : Hume : Loddon Mallee : Melbourne
South Australia : Adelaide : Eyre & Western : Far North : Fleurieu & Kangaroo Island : Limestone Coast : Murray & Mallee : York & Mid North
Northern Territory : Barkly : Big Rivers : Central Australia : East Arnhem : Greater Darwin : Top End
Australian Capital Territory
Tasmania
