Primary Health Networks (PHNs) have been established with the key objective of increasing the efficiency and effectiveness of health services for patients, particularly those at risk of poor health outcomes, and improving coordination of care to ensure clients receive the right care in the right place at the right time.

Country to Coast Queensland (CCQ) is an independent, not-for-profit organisation and we proudly deliver the Primary Health Network (PHN) programs on behalf of the Commonwealth Department of Health.

CCQ Head to Health Initial Assessment and Referral Service Overview

The CCQ Head to Health Initial Assessment and Referral phone line service is a triage and referral service to consumers seeking mental health assistance under the Commonwealth funded Head to Health Program. It facilitates centralised access to mental health resources, aiming to ensure that individuals receive timely and appropriate care across Central QLD, Wide Bay, and Sunshine Coast regions. This service provides a single point of entry for individuals seeking mental health support and utilises the Australian Government Department of Health and Aged Care Initial Assessment and Referral Decision Support Tool to undertake assessment and provide referrals.

Country to Coast QLD (CCQ) invites proposals from qualified evaluators to conduct a comprehensive and systematic evaluation of their Head to Health Initial Assessment and Referral phone line service, with the aim to assess the efficiency, effectiveness, scalability, and cost-effectiveness of the service, alongside its risk management strategies and stakeholder satisfaction.

CCQ and the Commonwealth intends to use this evaluation to inform strategic decision-making, enhance service quality, and potential feasibility of scaling the service.