Request for Information - Case Management System
Tender ID: 562027
Tender Details
Tender Description
The Ombudsman receives, investigates and resolves complaints about State Government agencies, local governments and universities, undertakes major investigations with all the powers of a standing Royal Commission, reviews child deaths and family and domestic violence fatalities and undertakes a range of other functions, including oversighting reportable conduct investigations, charitable trusts, telecommunications intercept laws and consorting laws. The Ombudsman is also the Energy and Water Ombudsman.
The Office has an identified need to modernise its case management systems and digital services in the context of recent expansion in functions that the Office undertakes. As part of its digital transformation, the Office is considering future directions in respect of its Case Management systems and is undertaking preliminary market research to identify and understand what contemporary approaches and solutions the market can deliver.
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