The scope of this quotation is for the supply and delivery of a Community Satisfaction Survey for Temora Shire Council. This is a limited term contract of up to fourteen (14) weeks.

The Contractor will be required to:

• conduct a representative telephone survey of 300 adult residents to:

(a) assess resident current levels of satisfaction; and

(b) better understand the community’s priorities with regard to services and facilities, using a random and statistically valid sample.

• The survey should also determine baseline measure of perception of quality of life and to address ad hoc measures outlined in the framework for measuring Council’s progress against the Integrated Planning documents and to inform future Community Strategic Planning.

• Specifically, the research should address the following objectives:

1. Measure community wellbeing including perceived quality of life, Council’s achievement of vision statement and perception of achievement of Council and the community’s aspirations

2. Assessing and establishing the community's priorities and satisfaction in relation to Council activities, services and facilities;

3. Identifying the community's overall level of satisfaction with Council's performance to compare to historic surveys and provide a benchmark for comparison to other similarly sized Local Government Areas (LGAs);

4. Identify community satisfaction with regard to customer service and rate additional aspects of the service experience;

5. Identify preferred means of communication and engagement;

6. Elicit ideas for future improvement in local amenities; and

7. Demonstrate how results above vary by factors such as age, gender, region and urban/rural

8. Provide a quadrant analysis of to highlight performance gaps

• Compare the results of the completed 2024 survey with previous Community Satisfaction Surveys completed by Council.

Council requires the project to be completed by Monday, 29 November 2024.