The purpose of this Expression of Interest (EOI) is to elicit interest from General Practices in Marsden Park and surrounding areas of Colebee, Quakers Hill, Tallawong, Schofields and Riverstone area who may be willing and able to provide Urgent Care Services and to assess their capability and readiness to do so.

Urgent Care Services in NSW will aim to:

1. Reduce the volume of low acuity non-admitted presentations to ED that require episodic urgent care and improve timely access to urgent care services for patients, families, and carers.

2. Ensure that services remain episodic by connecting the patient back to their GP for their care where appropriate or for follow up once care has been delivered in the Urgent Care Service.

3. Provide complete care for the episode with little need to refer a patient elsewhere. This will include ensuring on-site access to diagnostics such as radiology and pathology. 'On- site' refers to services that do not disadvantage or make it difficult for the patient to access (including proximity and opening hours).

4. Provide models of care that are flexible, multidisciplinary, and tailored to the local context to allow the right care for the patient, in the right place, at the right time.

5. Provide services that are designed in partnership with LHDs, Specialty Health Networks (SHNs), NSW Ambulance, PHNs, GPs, patients, families, kin, carers, the local community, and other partners.

6. Avoid duplication of models of care in hospitals and primary care and where leverage existing models of care for a seamless transition between hospital care, urgent care, and primary care.

7. Invest in models that are human-centred and underpinned by kindness, compassion and empathy for patients, families, carers and staff.

8. Maintain or improve outcomes for patients e.g., no significant increase in representations (noting some will be expected but rate should not shift), no increase in rate of hospitalisation or mortality rates,

9. Provide excellent experiences for patients and staff for example, increase in overall experience and engagement of staff, patients, families and carers, improve access to non- emergency care and utilise health system resources efficiently.

10. Provide cost effective care at no cost to the patient under models that are sustainable and financially viable for LHDs, SHNs, PHNs and GPs