Infrastructure Managed Services Provider Refresh
Tender ID: 563173
Tender Details
Tender Description
The provision of core IT Infrastructure Managed Services, including managing service integration, mainframe infrastructure, the public cloud environment and core network services across NESA.
Project goals
NESA is looking to implement a contract for a period of nine years (a period of five years with two consecutive extensions of two years each) for the supply of Infrastructure Managed Services (Core Network in DC, Direct Connect, Public Cloud workloads on AWS and Azure) and Midrange as a Service (IBM iSeries Mainframe infrastructure – Private Cloud).
The primary objectives that the supplier of Mainframe Infrastructure Services, Public Cloud Services, Core Network Services (including DC Network, Direct Connect and Express Route) and Service Integration and Modern Service Management Services (SIAM) is required to achieve as part of its relationship with NESA are:
· Alignment with Educational Goals
· Compliance with Government Regulations
· Technical Expertise & Experience
· Scalability & Flexibility
· Reliability & Support
· Cost-Effectiveness
· Continuous Improvement
Scope
The supplier will need to deliver one or more of these services:
· Mainframe Infrastructure Services: NESA wishes the provider to refresh end of life private cloud equipment, manage data centre racks; plan for expandability and growth, provide Disaster Recovery capacity, ensure adequate storage to meet growth requirements and deliver robust IaaS solutions within the contract term.
· Public Cloud Services: NESA expects the provider to carry out a comprehensive assessment of the current Public Cloud solutions and provide monitoring, Antivirus Solutions Patching, Database Management, Reporting, and Subscription Transfer
· Core Network Services: includes managing, designing, and maintaining the core foundational networking infrastructure required across NESA’s IT environment.
· Modern Service Management Services (SIAM): NESA requires a single vendor who will govern and manage all service management and service integration centrally.
SIAM services cannot be contracted without provision of one of the other three services.
Location
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