The Department is seeking expressions of interest to secure future supply arrangements for the National Diabetes Services Scheme (NDSS), including product distribution, supply and related administration. This REI seeks supplier input into potential solutions which would streamline the process and improve convenience for people with diabetes to order and receive their NDSS products.

This REI seeks supplier input supplier input into potential solutions which would streamline the process and improve convenience for people with diabetes to order and receive their NDSS products. Respondents are encouraged to identify novel solutions and consider services including:

• Delivery of NDSS products to a registrant’s home address and/or other accessible points (brick-and-mortar stores) Australia wide, including rural and remote localities.
• Management of end-to-end order requests and resolve complaints and incidents as required.
• Sourcing, holding and storage of NDSS product stock, including required temperature and humidity controls where clinically necessary.
• Establishment of internal governance processes for streamlining ordering and delivery, identification of incidents, accurate billing and reimbursements managing end to end orders.
• Maintenance of documentation that monitors the receipt, storage and movement of products.
• Capacity to handle potential expansion of the Scheme including through the introduction of new products.
• Provision of first level support through the establishment and maintenance of a ‘free call’ 1800 (National) Helpline for queries from healthcare professionals and NDSS registrants in relation to their orders.
• Undertake regular performance reporting against agreed Key Performance Indicators.