Closed

Development and ongoing support of Privatehealth.gov.au website

Tender ID: 565386

Tender Details

Organisation:
Department of Industry, Science, Energy and Resources
Tender #:
DM-25458  
Status:
Closed
Publish Date:
27 August 2024
Closing Date:
19 October 2024

Tender Description

The Office of the Commonwealth Ombudsman (the Ombudsman) requires the services of a suitably qualified and experienced supplier to deliver support, maintenance, hosting and other related services for the consumer website Privatehealth.gov.au.

The purpose of the website is to provide a resource for the general public to:

  1. View Private Health Insurer information and performance statistics
  2. View Private Health Information Statements (PHISs) for each available private health insurance policy in Australia, in both HTML and PDF format – currently the website has a database of over 100,000 policies
  3. Compare PHISs and provider arrangements using a Compare Policies feature or a Policies search for each Health Insurer
  4. Calculate an individual’s Lifetime Health Cover Loading
  5. Search for private hospitals that have agreements with each insurer
  6. Contact the Ombudsman for further assistance using an online enquiry form
  7. Check whether a particular policy covers a specific Medicare Benefits Schedule (MBS) item number, and
  8. Access other information about private health insurance in Australia.

The provider must:

  1. Provide frontline and technical support to health insurers who are required to maintain accurate policy information on the website at all times
  2. Manage stakeholder relationships across the industry including frequently liaising with Private Health Insurers, the Department of Health & Aged Care, and Third Party representatives at a senior level.
  3. Provide feedback to the Ombudsman about issues and trends in the industry and potential website improvements.
  4. Upload PHIS and Agreement Hospital data monthly to data.gov.au
  5. Keep the website up to date in line with legislative requirements including updating the Clinical Categories in line with Department of Health & Aged Care and maintaining an up-to-date Agreement Hospitals list
  6. Effectively plan for the changes that come from legislative, regulatory and industry changes
  7. Provide client survey functionality to measure user satisfaction and provide feedback.
  8. Provide a website that meets the cyber security requirements stipulated by the buyer. This includes meeting the requirements set out in the Australian Information Security Manual and Protective Security Policy Framework

The seller agrees that the deliverables may be used by the buyer to provide shared services to other Commonwealth agencies.

Location

Western Australia   :   Gascoyne   :   Goldfields/Esperance   :   Great Southern   :   Kimberley   :   Mid West   :   Peel   :   Perth Metropolitan   :   Pilbara   :   South West   :   Wheatbelt  
New South Wales   :   Central West   :   Far North Coast   :   Far West   :   Hunter   :   Illawarra   :   Mid North Coast   :   Murray   :   New England   :   Orana   :   Riverina   :   Southern Highlands   :   Sydney  
Queensland   :   Cairns & Far North Queensland   :   Gladstone   :   Mackay Whitsunday Region   :   Mount Isa & North West Region   :   Rockhampton   :   South East Queensland   :   South West & Darling Downs   :   The Central West   :   Townsville   :   Wide Bay Burnett  
Victoria   :   Barwon South West   :   Gippsland   :   Grampians   :   Hume   :   Loddon Mallee   :   Melbourne  
South Australia   :   Adelaide   :   Eyre & Western   :   Far North   :   Fleurieu & Kangaroo Island   :   Limestone Coast   :   Murray & Mallee   :   York & Mid North  
Northern Territory   :   Barkly   :   Big Rivers   :   Central Australia   :   East Arnhem   :   Greater Darwin   :   Top End  
Australian Capital Territory  
Tasmania  

Category

Information & Communication Technology   :   Website Development & Hosting Services  
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