The Queensland Ambulance Service (QAS) is seeking Expressions of Interest (EOI) to procure a new telephony and contact centre system for the Triple Zero (000) service. This project aims to refresh the technology infrastructure to support over 1 million emergency calls annually, ensuring a reliable and scalable platform.

Key Information:

Importance of the Deed of Confidentiality

The first critical step in this EOI process is completing and returning the attached QAS Deed of Confidentiality.

- Priority: The Deed must be signed and submitted to access sensitive supporting information to supplement your submission.

- Action Required: Ensure this document is prioritised and emailed promptly to the designated contact.

Submission Instructions

1. Response Schedule

   - Complete the attached Response Schedule in full.

2. Submission Format

   - Submit response files in Microsoft Word, Excel, PowerPoint or PDF format.

3. Submission Deadline

   - Submit by Thursday, September 19th, 2024

4. Contact Information

   - Direct any questions to:

Bernard Marshall, Principal Procurement Officer, QAS

email: bernard.marshall@ambulance.qld.gov.au.

This EOI process does not bind QAS to any commitments. All decisions will be made at the discretion of QAS based on the evaluation of submissions.

For detailed information on the specific products and services sought under this EOI, please review the attached "QAS EOI Document".