DPHI invites suppliers to provide a response for digital services with capability support for the upgrade of our Pega platform to one release behind the most current or latest version N-1.

Project goals

Provide critical upgrade of Pega platform, addressing both functional and non-functional requirements. Key areas of focus include:

• Core platform upgrade

• Enhancing overall performance

• Modernising the user interface

Estimated initial contract term is 4 months with an optional 4-month extension

Scope

• Upgrade assessment and implementation planning

• Pega Core Engine and Ruleset Upgrade

• UI Enhancement with Pega Constellation

• Process, Data and Document Migration and Validation

• Sandbox Environment Refresh

• Testing and Quality Assurance

• Performance Enhancements

• Hypercare Post-Upgrade Support

• Change Management and Stakeholder Communication

Related files

No files attached

Additional details/instructions

A non-mandatory briefing session will be held on 15 October 2024, 12.00pm to 1.00pm AEDT. Respondents should provide the Principal’s Contact Person with the name of the persons who will be attending the briefing at least 2 working days prior to the date of the briefing. A Microsoft teams link will be provided to those respondents.

Requirements

Mandatory requirements

a) Scheme membership (SCM0020) *

Information and technology

This procurement category has a mandated scheme.

This category has a mandated scheme, to be awarded this contract you may need to be a member of the ICT Services Scheme SCM0020.

Are you a member of SCM0020?

Response type

Radio button (Yes/No)

B) Social procurement (SME Policy) *

Information and technology

Category and estimated value is subject to social procurement.

If you are successful in winning this opportunity you will be required to submit quarterly reporting, do you agree?

Response type

Radio button (Yes/No)

Opportunity requirements

1. RFP Tender Documents

Please refer to the RFP Documents.

Part A: Conditions of Tendering

Part B: Response Form (to be submitted by respondents)

Part C: Proforma Contract template (ICTA, Services Module, Vendor Information Security Requirements)

Part D: Statement of Requirements

Additional Documents: (SME-and-Local-Participation-Plan.docx, Supplier AI Framework Risk Register.xlsx)

Respondents must complete all Part B, Part B attachments and Additional document (if listed above) as this forms the Response form.

All questions in this Part-B must be fully addressed. Provide attachments where necessary, clearly labelled and cross-referenced.

Response type

File upload (Multiple)

Related documents

SR00252 Pega Upgrade RFP.zip (1826 KB)

Evaluation

Weighting

The evaluation weighting is an estimate and is subject to change.

Price: 25%

Non price: 75%

Terms and conditions

Global terms and conditions

buy NSW Tenders Terms and Conditions (210 KB)

Notices

No notices have been posted for this opportunity.

Amendments

No amendments have been made to this opportunity

For general enquiries and help

buy.nsw@customerservice.nsw.gov.au