Department of Planning, Housing and Infrastructure (DPHI) invites suppliers to provide a response for digital products or services that improve Development Assessment quality and assessment.

Project goals

Provide digital products or services that improve Development Assessment quality and assessment, enhance accessibility and usability for all users, Artificial Intelligence to provide data analytics and spatial insights, strengthen cyber security and privacy (including document security and certificate forgery), develop a 2-year feature and technology roadmap and service to streamline contact centre technology.

Mandatory Delivery Timeline:

Digital products and services to be delivered (first phase if applicable) by 30 June 2025. These timelines are to be provided when providing solutions.

Scope

1. Products to improve Development Application (DA) quality and assessment timeframes that can be integrated into the existing Portal.

2. Products or services to enhance accessibility, usability and inclusivity for all users.

3. Products or services that use Artificial Intelligence (AI) to provide data analytics and spatial insights.

4. Products to strengthen cybersecurity and improve user privacy including document security and certificate forgery.

5. Services to develop a 2-year feature and technology roadmap.

6. Products or services to streamline contact centre technology for a true omnichannel experience.

Refer RFP pack for further information.

Related files

No files attached

Additional details/instructions

A non-mandatory briefing session will be held on 11 October 2024, 3 pm AEDT. Respondents should provide the Principal’s Contact Person with the name of the persons who will be attending the briefing at least 2 working days prior to the date of the briefing. A Microsoft teams link will be provided to those respondents.

Requirements

Mandatory requirements

A) Scheme membership (SCM0020) *

Information and technology

This procurement category has a mandated scheme.

This category has a mandated scheme, to be awarded this contract you may need to be a member of the ICT Services Scheme SCM0020.

Are you a member of SCM0020?

Response type

Radio button (Yes/No)

B) Social procurement (SME Policy) *

Information and technology

Category and estimated value is subject to social procurement.

If you are successful in winning this opportunity you will be required to submit quarterly reporting, do you agree?

Response type

Radio button (Yes/No)

Opportunity requirements

1. RFP Document pack

Please refer to the attached RFP Documents.

• Part A: ICT Conditions of Tendering
• Part B: ICT Response Form (to be completed and submitted by respondents)
• Part C: Proforma Contract template

Containing:

• Part C - ICT Agreement.docx
• Cloud-Module.docx
• Services-Module.docx
• Vendor Information Security Requirements.pdf

Part D: ICT Statement of Requirements

Additional Documents:

• SME-and-Local-Participation-Plan.docx (to be completed and submitted by respondents)
• Supplier AI Framework Risk Register.xlsx (to be completed and submitted by respondents)

Response type

File upload (Multiple)

Related documents

SR00132 RFP Pack.zip (1940 KB)

Evaluation

Weighting

The evaluation weighting is an estimate and is subject to change.

Price: 25%

Non price: 75%

Terms and conditions

Global terms and conditions

buy NSW Tenders Terms and Conditions (210 KB)

Notices

No notices have been posted for this opportunity.

Amendments

No amendments have been made to this opportunity

For general enquiries and help

buy.nsw@customerservice.nsw.gov.au