Cairns Regional Council is seeking submissions and competitive rates for the provision of After Hours Call Centre Services to provide information and responses to customer and resident requests and emergency issues on Council's behalf.

Enquiries: Tender enquiries, questions or clarifications should be directed via the online forum. Cairns Regional Council officers are unable to respond to verbal enquiries in relation to the tender. The forum will close five days prior to the closing time and date. Please ensure that all questions, information requests and clarifications are posted prior to this time.

Lodgement of Submissions: Completed responses must be lodged by uploading the submission via online forum, using the response forms within the tender documentation.

We strongly recommend that you begin uploading your tender submission files at least two (2) hours BEFORE the tender closing time.

Late, verbal or emailed tenders may not be accepted and will be subject to Council's sole discretion.

Submissions will not be opened publicly. The lowest or any tender may not necessarily be accepted.

Council reserves the right to change the specifications prior to making a decision on the submissions received in response to this invitation.

Council may invite all Respondents to change their submission to take into account any change in the tender specifications.

Tenders are to remain valid for a period of 120 days from the Closing Time.