Gilgandra Shire Council, a rural NSW local council, is undergoing a major transformation program to support and grow its community for the future. We are seeking a qualified vendor to develop an enterprise-level customer service strategy that fosters a connected community across all interactions. Our goal is to enhance customer satisfaction, improve operational efficiency and strengthen our relationships with the community.

The vendor is to develop an enterprise-level customer service strategy based on a comprehensive review of our existing operations. As the centre of the community, the council provides a wide range of services, including aged care and disability services.