HealthShare NSW seeks a panel of providers to conduct repairs and maintenance on self-care and mobility equipment for individuals with disabilities or mobility impairments across NSW.

Project goals

The primary goal of this tender is to establish a reliable panel of skilled providers to deliver high-quality repair and maintenance services for EnableNSW-funded self-care and mobility equipment. This initiative aims to ensure continuous, timely, and reliable support for individuals with disabilities or mobility impairments across NSW, addressing their critical needs for functioning assistive devices.

High standards for service quality will be enforced, ensuring timely, effective, and safe repairs that guarantee equipment functionality and safety.

The project also aims to provide comprehensive state-wide coverage, ensuring equitable access to repair services in both urban and rural areas. By fostering cost-effective service provision, the panel will deliver high-quality outcomes while maintaining affordability.

Scope

The scope of this tender is detailed in the attached specification document and involves the provision of post-warranty repair and maintenance services for EnableNSW-funded mobility and self-care equipment. The goal is to ensure the continued functionality, safety, and reliability of equipment essential for daily living and mobility support.

Providers are expected to:

• Deliver services directly to consumers' residences across New South Wales, ensuring equitable access, including urban and rural areas.
• Perform post-warranty repairs, including fault diagnosis, routine maintenance, and safety checks, to maintain the equipment's usability and compliance with relevant standards.
• Service a range of mobility and self-care equipment funded by EnableNSW, including but not limited to wheelchairs, scooters, beds, mattresses, transfer aids, and bathroom aids.

For complete details on the services required, including performance standards, coverage expectations, and equipment specifications, please refer to the attached specification document.