The University Veterinary Teaching Hospitals (UVTH) comprise of a network of facilities that integrate veterinary care, education, and research. This includes the University Veterinary Teaching Hospital Sydney (UVTHS), University Veterinary Teaching Hospital Camden (UVTHC), and the Wildlife Health and Conservation Hospital (WHCH). These hospitals provide essential training for veterinary students and serve the local community through the provision of veterinary care. They also contribute to veterinary science through research and innovation in animal care practices.

Currently, UVTH requires a state-of-the-art Practice Management System (PMS) to support key functions, including patient health record management, client information, medication dispensing, financial management, accounting, and reporting.

The PMS is vital for the daily operations of teaching, research, and patient care across the UVTH network. Its stability, functionality, and ease of use are crucial for supporting staff, students, and patients while meeting the global accreditation requirements of the Doctor of Veterinary Medicine (DVM) program.

A robust, fit-for-purpose PMS is essential for optimising UVTH operations. It will streamline client record management, scheduling, and billing, reducing administrative burdens and improving service quality. In a teaching environment, the PMS will enhance departmental coordination, enabling staff to focus on patient care and student training.

Our goal is to select, procure, and implement a SaaS solution that meets the needs of all stakeholders (facility staff, researchers, and senior management) by:

- Automating administrative tasks (appointments, invoicing, reminders) to improve overall efficiency.

- Enhancing the tracking and management of patient health information to improve care and treatment outcomes.

- Improving communication with clients (e.g., appointment reminders, billing details) to boost client satisfaction and retention.

- Ensuring compliance with relevant veterinary regulations and data protection laws.

- Designing a scalable system to accommodate clinic growth.

- Reducing operational costs by automating routine tasks and improving overall practice management.

We are currently preparing a detailed scope of requirements and plan to release a 'Request for Tender' (RFT) process around late January 2025.

If you can provide a solution that meets the following mandatory requirements, we encourage you to participate:

- A cloud-based Software as a Service (SaaS) solution capable of achieving the objectives listed above with 24/7 support.

- A proven track record in deploying your solution for organisations similar in scale and complexity to the University of Sydney / UVTH.

- The ability to integrate your solution with key University systems.

- Compliance with University cyber and architecture requirements.

If your solution does not meet these mandatory requirements, we kindly ask that you refrain from registering your interest.

If you are able to meet these mandatory requirements, please follow the instructions provided below:

1. Express your interest to participate in the event completing the form below, please click on this link (using Project ID: WS2152319911)

click here : https://forms.office.com/Pages/ResponsePage.aspx?id=fuOzgnGBXUixCzja5-0UqKDWURwxutVOvxwpgzRbqIpUQkEzTlpQMkFVREFDR1UzU1o5UVBPTDFGWiQlQCN0PWcu&wdLOR=c5999E01F-B758-4A00-A179-52D7408674D4

2. If you are not already registered with the University of Sydney as an Ariba bidder, please click on the Self-Registration link below -

click here : https://s1-eu.ariba.com/Sourcing/Main/aw?awh=r&awssk=vy8iFxc2csJf48ob&realm=universityofsydney&dard=1

When the University of Sydney receives your registration request and approves it, you will receive a confirmation email.

Only Registered participants will receive a request to participate directly to the Tender when it goes live in ~late January 2025.

For any queries or support please contact ST Hoogwout, Procurement Services email siebe.hoogwout@sydney.edu.au.