WorkCover Queensland (WorkCover, WCQ) is seeking to gain insights into best practices and innovative solutions in the area of Employee Assistance Programs (EAP) and related services. Specifically, WCQ is interested in learning more about the following:

- Market Trends and Best Practices

- Service Offerings

- Technology Integration

- Measurement and Impact

- Pricing and Vendor Options

Background information / Compatibility requirements

Employee Assistance Programs continue to provide a way for WorkCover to support positive health and wellbeing outcomes for employees and their eligible family members.

WorkCover aims to achieve a healthy and engaged workforce, by reducing absenteeism, employee retention, increased productivity, and organisational excellence. While WorkCover offers a range of different wellbeing initiatives, there are several organisational challenges that continue to impact our people including:

- A rise in cost of living driving the link between employee mental health and financial wellbeing.

- Changing legislative requirements in the Worker’s Compensation Scheme impacting our ways of working contributing to high job demands and organisational change.

- The rise in exposure to confronting and aggressive customer interactions.

- Workplace interpersonal stressors are emerging as a domino effect from other psychosocial hazards such as job demands, change management and customer aggression.

Over the last 24 months, WorkCover’s EAP utilisation year on year has remained under 4% and we hope to improve awareness, engagement, and proactive utilisation of these services to uplift employee wellbeing