Invercargill City Council requires delivery of a survey with residents of the city (including but not limited to ratepayers) where data is collected on a continuous basis throughout the financial year (1 July to 30 June) and reported quarterly.

The survey is required to deliver three types of data:

1. Performance

2. Topical issues

3. Level of service and investment

The results of this survey will be used to:

• Report on annual KPIs for different areas of Council

• Inform Councillors decision making as part of the Long-term Plan

• Inform Councillors and Executive leaders’ decision making in relation to strategic planning for delivery of Council services.